Reading this article means you are one of those businesses that use Signal Messenger as their primary communications platform. Capturing and archiving messages are crucial for organizations’ legal and reputational protection, hence, why it is important to understand important FAQs about Signal recording.
- Can I Directly Record Messages In-App?
Unfortunately, you cannot record Signal messages inside the app. This is because Signal is end-to-end encrypted, resulting in a lack of built-in features for capturing conversations.
To record messages, you need to take screenshots or use a third-party solution.
- Will Signal Store Messages on their Servers?
Signal Messenger does not save user messages on their servers. All messages are encrypted and only accessible on the device they are installed on.
- Can I Create Backups of Messages on the Cloud?
You can create backups of your messages to your device only, but encryption might make those records challenging to access on other devices.
- What is the Risk of Taking Screenshots of Messages?
Signal has a feature that sends notifications to the recipient that a screenshot was taken. The risk on this part is consent and privacy violations. If you plan to take screenshots as part of your company’s recordkeeping procedures, be aware of your local jurisdiction’s laws on data privacy and take appropriate measures.
- Are There Better Alternatives to Screenshots?
Taking screenshots of Signal messages is tedious and not guaranteed secure. If you prefer better solutions, you can always try dedicated archiving software. Archiving software is designed to capture, collect instantly, and store messages from instant messaging platforms to a secure database.
Archiving software can be obtained from trustworthy providers like TeleMessage and is designed to maintain regulatory compliance and other laws related to data privacy. Archiving software also updates constantly to keep up with changes in regulations and evolutions in technology.
Moreover, message archivers are required for all businesses. Organizations like FINRA, the SEC, and HIPAA oversee communications and might charge penalties or lawsuits for compliance failure. If your company does not have a dedicated archiving solution yet, now is the best time to invest in one.