With the advancements in technology, apparent communication changes significantly impact enterprises, both large and small. Today, myriad disparate channels are currently in use at various workplaces, with messaging apps being the most prominent.
Messaging apps allow employees to engage and reach out to their customers in real-time and many helps in responding to potential leads and prospects simultaneously. The use of messaging apps is continuously growing in popularity as people are becoming more aware of using them as an excellent alternative for interacting with clients.
WhatsApp is perceived as the most widely used messaging app by employees and non-employees alike in their daily affairs, with a staggering 1.5 billion users. Many companies leverage the benefits of WhatsApp to promote effective communication. However, the case of using such popular consumer technology often makes the jump from professional to personal.
The drawback of using WhatsApp is the compliance and data security risks associated with using this as a preferred tool. It is often a challenge for large-scale organizations as not enough control and governance gives the security and assurance that enterprises need.
Regarding their nature, it lacks management capabilities, which increases the possibility of dispensing confidential information externally. The need for whatsapp archiving and monitoring data generated in various devices is of great importance.
Thanks to TeleMessage, businesses will no longer have to worry about such occurrence as it offers text message archiving solutions that can effectively capture and retain messages. Also, it can archive WhatsApp messages while adhering to compliance regulations.
It is essential to learn whycompanies should archive WhatsApp messages using an enterprise instant messaging archiving solution for their benefit.
Click this infographic from TeleMessage to learn more.